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Phone
(619) 356-3220
support@thepetitehausco.com
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FAQ
General
At The Petite Haus Co., we believe petite women deserve clothing that fits beautifully without compromising style. We thoughtfully curate fashionable pieces designed to help petite women feel confident, comfortable, and effortlessly put together.
You can reach us by email or through our Contact section. We're happy to help with questions about orders, sizing, or any of our products in general.
We accept all major credit cards, along with other secure payment options available at checkout.
We begin processing orders quickly, so changes or cancellations cannot be guaranteed. Please contact us as soon as possible, and we'll do our best to assist.
Product & Sizing
Petite sizing is designed for women who are typically 5'4" and under. It's about proportion-not just clothing size. Garments are designed with shorter inseams, rises, sleeves, and overall lengths for a better fit.
Yes! Each product includes a size guide to help you choose the best fit.
Always follow the care instructions on the garment label. Proper care helps extend the life of your clothing.
Some of our best-selling items may be restocked, while others are available in limited quantities. Sign up for restock notifications whenever they are available.
If you're between sizes, we recommend reviewing the product description and size chart. When in doubt, consider sizing up or down based on the fabric's stretch and intended fit.
Shipping
We offer FREE shipping on all our products.
Orders are typically processed within 1-3 business days before shipment. Once your order ships, delivery times typically range from 5-10 business days depending on your location and carrier transit times.
You will receive a confirmation email with tracking information once your order has shipped.
Please note that shipping times vary due to factors outside of our control, including carrier delays, holidays, weather, and other unforeseen circumstances.
Yes! Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package's journey. Please allow time for tracking updates to appear after the shipment.
We understand that unexpected shipping issues can happen. If your package appears to be lost in transit, please contact The Petite Haus Co. with your order number so we can assist you in investigating the issue with the shipping carrier.
Once a package has shipped, tracking updates and delivery are managed by the carrier. We will work with you and the carrier to help locate your order and determine the appropriate next steps.
Please ensure your shipping address is accurate at checkout, as The Petite Haus Co. is not responsible for packages shipped to an incorrect address provided by the customer.
Returns
We want you to love your purchase! If you're not completely satisfied, you may request a return within 14 days of receiving your order.
All return requests must be submitted to and approved by The Petite Haus Co. before any item is returned. Items sent back without prior authorization may not be accepted.
Returns are reviewed on a case-by-case basis. Approved returns typically include items that arrive damaged, defective, incorrect, or otherwise meet our return eligibility requirements.
Wrong item sent, wrong size sent, damaged, and defective items all qualify.
Please inspect your order upon delivery and contact us within 3 days if you receive a damaged, defective, or incorrect item so we can make it right. We ask that you also include photos so that we can resolve the issue as quickly as possible.
Once your return request is approved, we'll provide you with return instructions.
Please note:
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Final sale items and gift cards are not eligible for return.
- Once your returned item has been received and inspected, eligible refunds will be issued to your original form of payment.
All items must be:
- Unworn, unwashed, and unused
- In their original condition
- Have all original tags attached
- Free of stains, odors, pet hair, or any signs of wear
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