Returns & Refunds Policy

Last Updated: August 22, 2026

At The Petite Haus Co., we want you to love every purchase. If you're not completely satisfied, we're here to help.

Because many of our pieces are made-to-order through our fulfillment partners, we encourage customers to review product measurements carefully before placing an order. If you have sizing questions before purchasing, we're always happy to help.

Return Eligibility

Return requests must be submitted within 7 days of the delivery date.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be free of makeup, deodorant, perfume, pet hair, stains, odors, or any signs of wear.
• Be returned in their original packaging.
• Be approved by The Petite Haus Co. before being shipped back.

Returns sent without prior authorization may not be accepted.

How to Request a Return

Return requests must be submitted within 7 days of the delivery date.

You may request a return through your order or customer account when the return option is available, or by emailing us at:

support@thepetitehausco.com

If contacting us by email, please include:

• Your order number
• The item(s) you wish to return
• The reason for your return

Photos may be requested for damaged, defective, or incorrect items.

All returns must be reviewed and approved by The Petite Haus Co. before being shipped back. Once your return request has been approved, you will receive return instructions.

Returns sent without prior authorization may not be accepted.

No Exchanges

At this time, The Petite Haus Co. does not offer exchanges.

If you need a different size, color, or style, you may submit a return request for the original item within our 7-day return window, provided the item meets all return eligibility requirements. Once your return is approved, you may place a new order for the preferred item.

Because product availability may change, we cannot guarantee that the desired replacement item will still be in stock.

Return Shipping

Unless your item arrives damaged, defective, or you receive the wrong item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Returns That Do Not Meet Our Return Requirements

To ensure fairness and maintain the quality of our products, all returned items are carefully inspected upon receipt.

Once a return is approved, the item must be shipped back within the timeframe provided in the return instructions. Returns that are shipped after the required return timeframe, or that do not meet the eligibility and return requirements outlined above—including items that show signs of wear, are missing original tags, contain odors, stains, pet hair, makeup, deodorant marks, or are otherwise not returned in their original condition—may be subject to a 20% restocking fee or deemed ineligible for a refund.

Any applicable restocking fee will be calculated as 20% of the purchase price of the affected returned item(s), excluding taxes and any non-refundable shipping charges.

If a return is declined, the item may be shipped back to the customer at the customer's expense.

The Petite Haus Co. reserves the right to make the final determination regarding the condition and eligibility of all returned merchandise.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

• Jewelry
• Bodysuits
• Intimates and lingerie
• Swimwear
  

Additional items may occasionally be designated as final sale or otherwise ineligible for return by our fulfillment partners. If an item is not eligible for return, this will be noted when applicable.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your financial institution to post the refund to your account after it has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery at support@thepetitehausco.com.

Please include clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Please Note

The Petite Haus Co. partners with trusted third-party fulfillment providers to carefully package and ship your order. Return eligibility is subject to the condition of the item and our fulfillment partner's return requirements. While most apparel items are eligible for return when the conditions outlined above are met, certain product categories and specialty items are excluded from returns.